Frequently Asked Questions
How do I reset my password?
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You can reset your password by clicking "Forgot Password" on the login page. We'll send you an email with instructions to create a new password.
How does the matching algorithm work?
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Our AI-powered matching system analyzes your profile, interests, preferences, and Second Life activities to find compatible matches. The more complete your profile, the better your matches will be.
Is my personal information safe?
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Yes! We take your privacy seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent.
How do I delete my account?
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You can delete your account by going to Settings > Account Settings > Delete Account. This action is permanent and cannot be undone.
Can I use Pixel Hearts on mobile?
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Yes! Our website is fully responsive and works great on mobile devices. You can access all features from your smartphone or tablet.